Terms of Service
1. Acceptance
By accessing the LeadWise AI portal, using the LeadWise AI chatbot, or signing a Service Agreement, you agree to these Terms.
2. Who These Terms Apply To
- Clients (businesses using LeadWise AI)
- Client Users (individuals logging into the portal)
- Agency Users (individuals logging into the agency portal)
- Prospects (individuals interacting with a LeadWise AI chatbot)
3. The Service
3.1 LeadWise AI provides a lead qualification platform delivered over WhatsApp, Facebook Messenger, Instagram, and TikTok.
3.2 The service is provided "as is" and "as available". LeadWise AI does not warrant uninterrupted or error-free operation.
3.3 LeadWise AI may modify, add, or remove features with reasonable notice.
4. Account and Access
4.1 Portal access uses Google Authentication.
4.2 Users are responsible for the security of their Google account.
4.3 Users must not share credentials.
4.4 LeadWise AI may suspend access for suspected misuse.
5. Acceptable Use
Users must not:
- (a) Use the service for any Excluded Industry: alcohol, gambling, adult/pornographic, or cannabis
- (b) Send unsolicited bulk messages (spam)
- (c) Impersonate another person or business
- (d) Reverse-engineer, decompile, or attempt to extract source code
- (e) Resell or sublicense the service except under a written agency agreement
- (f) Use the service to harass, threaten, or harm any person
- (g) Use the service in violation of Meta's policies
- (h) Use the service in violation of applicable law
- (i) Attempt to gain unauthorised access to any part of the platform
- (j) Interfere with the platform's operation
6. Client Obligations
6.1 Clients are responsible for the content of their qualification questions and FAQs.
6.2 Clients are responsible for complying with data protection law in their jurisdiction in respect of the prospects they interact with.
6.3 Clients are responsible for their own Meta billing relationship.
6.4 Clients must not configure the chatbot to collect information they are not lawfully entitled to collect.
7. Intellectual Property
7.1 LeadWise AI owns all rights to the platform, source code, qualification engine, and brand.
7.2 Clients own their business data.
7.3 Prospects retain rights to their own personal information, exercisable under the Privacy Policy.
8. Fees and Billing
Fees, billing cycles, and payment terms are set out in the Service Agreement.
9. Availability and Support
Availability targets and support commitments are set out in the Service Level Agreement, which forms part of the Service Agreement.
10. Data Protection
Data handling is governed by the Privacy Policy and the Data Processing Agreement.
11. Termination
11.1 Clients may terminate per the Service Agreement.
11.2 LeadWise AI may suspend or terminate access for breach of these Terms.
11.3 On termination, data handling follows the Data Retention Policy.
12. Disclaimers
12.1 LeadWise AI does not guarantee any specific number of leads, qualification rate, or business outcome.
12.2 LeadWise AI is not responsible for Meta's decisions regarding a client's WhatsApp Business Account, Facebook Page, Instagram account, or TikTok account.
12.3 LeadWise AI is not responsible for the conduct of prospects or clients.
13. Limitation of Liability
13.1 To the maximum extent permitted by law, LeadWise AI's liability is limited as set out in the Service Agreement.
13.2 LeadWise AI is not liable for indirect or consequential loss.
14. Changes to These Terms
14.1 LeadWise AI may update these Terms. Material changes will be notified to Clients by email.
14.2 Continued use after notice constitutes acceptance.
15. Governing Law
These Terms are governed by the laws of South Africa.
16. Contact
LeadWise AI (Pty) Ltd
Unit 289, 243 Forest Drive Extension
Pinelands, Cape Town, Western Cape
South Africa
+27 78 97 99 397
contact@lead-wise-ai.com