Privacy Policy

LeadWise AI (Pty) Ltd is committed to protecting the privacy and confidentiality of personal information. This Privacy Policy explains how we collect, use, share, and protect personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

Registered name: LeadWise AI (Pty) Ltd · Registration number: 2026/769189/07 · Registered address: 243 Forest Drive Ext, Pinelands, Western Cape, 7405, South Africa · info@lead-wise-ai.com · +27 74 939 7862.

Information Officer: Irfaan Sulaiman — irfaan.sulaiman@lead-wise-ai.com. Deputy Information Officer: Armina Sulaiman — armina.sulaiman@lead-wise-ai.com. Both are registered with the Information Regulator of South Africa.

From clients: business name, contact details, billing details, Google account identifier, configuration data. From prospects: name, contact details, answers to qualification questions, channel identifier, timestamps, conversation history. From website visitors: IP address, browser type, pages visited, referring site, device information.

To provide the lead qualification service, notify clients when a qualification completes, produce reports, authenticate users, issue invoices, meet legal obligations, prevent fraud, and improve our services.

Contract performance, legitimate interest, consent, and legal obligation.

Advertising platforms, cloud infrastructure and database providers, email delivery services, business software providers, payment providers, professional advisers, and law enforcement where required by law. We do not sell personal information.

Where personal information is transferred across borders, we ensure an adequate level of protection consistent with POPIA.

Lead information: one month after the last follow-up, or 12 months from collection if no follow-up is made. Client account data: relationship + 7 years. Billing records: 7 years. Portal user records: role duration + 90 days. Server logs: 90 days. Analytics: up to 12 months.

We use essential cookies for site functionality and analytics cookies to understand site usage. Analytics cookies load only after you click Accept all on the cookie banner.

Under POPIA you have the right to access, correct, delete, object, restrict, port, complain, and institute civil action. To exercise any right, contact info@lead-wise-ai.com. We respond within 30 days.

We implement appropriate technical and organisational measures, including encryption in transit, per-client data isolation, role-based access controls, audit logging, and regular backup testing.

Contact us first at info@lead-wise-ai.com. You may also lodge a complaint with the Information Regulator of South Africa: https://eservices.inforegulator.org.za · complaints.IR@justice.gov.za · 0800 017 887.

We may update this Privacy Policy. Material changes are notified to clients by email and posted on the website.

LeadWise AI (Pty) Ltd · 243 Forest Drive Ext, Pinelands, Western Cape, 7405, South Africa · info@lead-wise-ai.com · +27 74 939 7862.